Q : May I know whether you are safe?
A:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security. And our system is made by SHOPIFY. It is one of the best professional online shopping store systems.

Q : How can I place an order?
A:At our store, ordering is easy and simple. Just follow some steps you will get what you want.

Q : How can I choose my size?
A:For all items we do offer a size chart or specific size description under the page below, please measure carefully before your buying.

Q : How can I do the payment?
A:You can choose PayPal to pay at our website .

Q : What currencies can I pay?
A:There is only one currency: US dollar.

Q:Will I have to pay sales tax?
A:We do not charge customer sales tax in our shop. You do not pay for tax. 

Q:Why can't I choose Expedited or other kinds of Shipping you offer?
A:We offer different shipping methods depending on the country.

Q : Can I exchange my item, size or shipping address?
A:Yes, you can. But you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order. We will not be able to change the shipping information after your package is shipped. Please contact the shipping company to change the address after the package arrives in your country. Customers need to pay for the cost of changing the address.

Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update any news in time. At the same time, you will receive mails about your order status. 

Q : How fast can I get my order?
A:Different shipping method will cause different delivery times. You may see detailed info on the bottom of the page.

Q : Is there any customs duty on the order?
A:There are no clearance customs duties for orders sent to the United States, and we will pay for customs duties if they occur. If there is a customs clearance tariff in countries other than the United States, the tariff will be paid by the recipient

Q:Can I get a refund if the package is destroyed or returned?
A:If the package is destroyed or returned due to shipping company or our reason, please don't worry, we will try our best to provide you a best solution.Usually we resend the package or give a full refund

Q : Can I return my item?
A:If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you may get more detailed info on the bottom of the page.

Q : How to contact you?
A:You can contact us via email: sales@fadcover.com.

Address:142-146 OLD STREET,LONDON,United Kingdom,Zip:EC1V 9BW